Have a technical issue with your product to report to EDM? You can submit a Maintenance Service Request by clicking here.
EDM provides a worldwide product support service and prides itself on its standard of customer aftercare. Our dedicated, fully trained and qualified support engineers are able to deal with any issues that may arise on your equipment, from routine servicing to major overhaul and repair. All work is carried out to the highest standard and backed up with a full warranty – nothing less than you would expect from an ISO 9001 registered company.
High quality servicing and regular maintenance by skilled personnel is essential to keep your equipment in good condition, prevent costly breakdowns and deliver maximum training availability. We fully understand that each client’s requirements and budgets differ and that equipment usage may vary significantly. We therefore tailor our servicing packages to suit individual customer needs.
Minimizing training downtime is our customers’ highest priority. To ensure we meet this expectation, we offer a manned telephone technical advice service, a full call-out service and a remote diagnostic service that uses the latest technology.
All our modern training equipment can be remotely accessed via the internet, allowing our highly skilled engineers to monitor your system’s performance anywhere in the world so they can advise on the cause of the problem or correct the fault remotely. Should a software update become available, we can also remotely update your system to the latest standard.
To keep all our in-service equipment operating to the highest levels of reliability, we issue technical bulletins where appropriate. Spare parts for all our products are also available through EDM’s customer support department, either with or without a fitting service.
We are committed to continually improving and developing our service. We encourage customers to use our proactive customer feedback system – all comments and results are regularly reviewed and where appropriate, our service is amended accordingly.